Privacy Policy

1. Introduction

pkvip1 ("pkvip1," "we," "us," or "our") operates the online gaming platform accessible at pkvip1.cam and any associated mobile applications or subdomains (collectively, the "Platform"). In the course of operating the Platform and providing gaming services to Filipino players, pkvip1 necessarily collects and processes certain personal data about our players, registered users, and website visitors.

We recognise that the security and confidentiality of your personal data is of paramount importance. We take our obligations as a personal information controller under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously, and we have designed our data practices to reflect those obligations.

This Privacy Policy is intended to be transparent, plain-language, and genuinely useful to you as a pkvip1 player. We avoid legal jargon where possible and explain our practices in terms that are easy to understand — while maintaining the legal rigour required by applicable Philippine data protection law. If anything in this Policy is unclear, our support team is available via live chat or email to assist you.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection regulations, the personal information controller responsible for your personal data is:

pkvip1 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and with our obligations under the Data Privacy Act. You may contact our DPO through the support channels described in Section 14 by noting "Data Protection Officer" in your communication.

3. Personal Data We Collect

The categories of personal data pkvip1 collects depend on your relationship with the Platform — whether you are a registered player, a visitor browsing the site, or a player undergoing identity verification. The main categories are described below.

3.1 Registration Data

When you create a pkvip1 account, we collect the following information you provide directly:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Residential address;
• Username and encrypted password; and
• Contact number (where provided).

3.2 Identity Verification (KYC) Data

As required by PAGCOR guidelines and Philippine Anti-Money Laundering (AML) regulations, we collect and process identity documents for account verification, including:

• Government-issued photo identification (PhilSys ID, UMID, driver's licence, passport, or voter's ID);
• Selfie photograph submitted with identification;
• Proof of address documentation where required; and
• Source of funds documentation for high-value accounts as required by AML compliance obligations.

3.3 Financial & Transaction Data

• GCash mobile number, Maya account reference, or bank account details used for deposits and withdrawals;
• Deposit and withdrawal transaction records including amounts, dates, and reference numbers;
• Gaming transaction history including bets placed, games played, amounts wagered, and outcomes; and
• Bonus and promotional activity records.

3.4 Technical & Usage Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session data including login times, session duration, and pages visited;
• Cookie and tracking technology data as described in Section 10; and
• Error logs and technical diagnostic information.

3.5 Communications Data

Where you contact pkvip1 via live chat, email, or any other communication channel, we retain records of those communications, including the content of messages, timestamps, and any attachments or supporting documents you provide.

3.6 Responsible Gaming Data

Where you use pkvip1's responsible gaming tools, we record your chosen settings including deposit limits, session time limits, and any self-exclusion requests. This data is retained as required to enforce your chosen restrictions and to fulfil our responsible gaming obligations.

4. How We Collect Your Data

pkvip1 collects your personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make deposits or withdrawals, contact support, or use any interactive feature of the Platform;
• Automatically: Through cookies, server logs, and similar tracking technologies when you visit or interact with the Platform (see Section 10);
• Third-party payment processors: Transaction confirmation and basic account verification data from GCash, Maya, BPI, BDO, Metrobank, and other payment providers in connection with your deposits and withdrawals;
• Identity verification providers: Verification status and risk signals from certified KYC service providers we engage to assist in identity verification; and
• Fraud prevention and AML services: Risk and compliance data from services we engage to fulfil our obligations under Philippine AML law.

5. Purposes & Legal Basis for Processing

The following table sets out the primary purposes for which pkvip1 processes your personal data and the corresponding legal basis under the Philippine Data Privacy Act of 2012.

5.1 Marketing Communications

pkvip1 will only send you direct marketing communications — including promotional offers, bonus notifications, and platform updates — where you have provided explicit consent at registration or subsequently opted in through your account settings. You may withdraw this consent at any time by contacting support or adjusting your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

pkvip1 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your personal data may be shared with third parties only in the following circumstances and to the extent strictly necessary for the relevant purpose:

6.1 Payment Processors

We share the minimum necessary financial data with GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ to process your deposits and withdrawals. These processors operate under their own privacy policies and are bound by applicable Philippine financial regulation.

6.2 Identity Verification Providers

We share KYC data with certified identity verification service providers engaged to assist in verifying your identity and age for compliance with PAGCOR requirements and Philippine AML law. These providers are contractually bound to process your data only for verification purposes.

6.3 Game Providers

Certain game providers integrated into the pkvip1 Platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver the game session. Game providers do not receive your full name, contact details, or financial data.

6.4 Fraud Prevention & AML Service Providers

We may share data with fraud prevention, anti-money laundering, and risk management service providers as required to fulfil our legal obligations under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended) and PAGCOR compliance requirements.

6.5 Regulatory & Law Enforcement Authorities

pkvip1 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts where required or permitted to do so by applicable Philippine law, regulatory directive, or court order. Where permitted, pkvip1 will notify you of such disclosures.

6.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or a substantial part of pkvip1's business, player personal data may be transferred to a successor entity as part of that transaction, subject to equivalent data protection obligations. We will provide notice of any such transfer where required by applicable law.

7. International Transfers of Personal Data

Where pkvip1 transfers your personal data outside of the Philippines — for example, to game providers or technology service providers based in other countries — we ensure that such transfers are subject to appropriate safeguards in accordance with the Data Privacy Act and NPC issuances on cross-border data transfers.

Appropriate safeguards may include standard contractual clauses approved by the NPC, adequacy assessments of the recipient country's data protection framework, or binding corporate rules where applicable. We will not transfer your personal data to jurisdictions that do not offer an adequate level of data protection without implementing additional protective measures.

8. Data Retention

pkvip1 retains personal data for the periods set out below, or for longer where required by applicable Philippine law or regulatory obligation:

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised such that it can no longer be attributed to an identifiable individual. Where anonymisation is not technically feasible, data will be destroyed using secure disposal methods appropriate to the sensitivity of the information.

9. Security Measures

pkvip1 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:

• Encryption in transit: All data transmitted between your device and pkvip1 servers is encrypted using 256-bit SSL/TLS encryption;
• Encryption at rest: Sensitive personal data, including KYC documents and financial data, is encrypted at rest in our storage systems;
• Access controls: Access to personal data is restricted on a strict need-to-know basis and is subject to role-based access controls, multi-factor authentication for administrative access, and regular access review;
• Network security: pkvip1's infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring;
• Vulnerability management: Regular security assessments, penetration testing, and patching processes are in place to identify and remediate technical vulnerabilities; and
• Staff training: All pkvip1 staff with access to personal data receive training on data protection obligations and our internal data handling policies.

10. Cookies & Tracking Technologies

pkvip1 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us deliver a functional, personalised, and secure experience.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impairing your use of the Platform;
• Performance & Analytics Cookies: Collect anonymised data about how visitors use the Platform, which pages are visited most frequently, and where errors occur. This data is used to improve Platform performance and user experience;
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalised experience; and
• Marketing Cookies: Used only where you have provided consent, to deliver relevant promotional content based on your Platform usage patterns.

10.2 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Disabling other cookie categories may affect the personalisation and performance of the Platform but will not prevent basic access.

For more information about managing cookies in your browser, refer to your browser's help documentation. Most modern browsers offer granular cookie controls, including options to block third-party cookies or to clear cookies on browser close.

11. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by pkvip1. These rights are not absolute and are subject to limitations permitted by applicable law.

11.1 Exercising Your Rights

To exercise any of the above rights, please contact the pkvip1 Data Protection Officer through our support channels described in Section 14, clearly identifying the right you wish to exercise and providing sufficient information to verify your identity. We will respond to your request within thirty (30) days. Where a request is complex or voluminous, we may extend this period by a further sixty (60) days with written notice.

We reserve the right to refuse requests that are manifestly unfounded, repetitive, or that conflict with our legal obligations. Where a request is refused, we will provide written reasons and information about your right to lodge a complaint with the National Privacy Commission.

12. Minors and Persons Under 21

The pkvip1 Platform is strictly restricted to persons aged 21 years or older in accordance with PAGCOR regulations and applicable Philippine gaming law. pkvip1 does not knowingly collect, process, or retain personal data from individuals under 21 years of age.

We enforce this restriction through mandatory KYC age verification for all player accounts. Where pkvip1 discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21 years of age, we will:

• Immediately suspend the account pending investigation;
• Delete or anonymise the relevant personal data as soon as practically possible; and
• Return any deposited funds in accordance with applicable law following identity confirmation.

Parents or guardians who believe their child under 21 has registered a pkvip1 account should contact our support team immediately via live chat or at [email protected] so that the account can be investigated and closed.

13. Changes to This Privacy Policy

pkvip1 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. Where changes are material, we will notify registered players by email to the registered address and by displaying a prominent notice on the Platform for a reasonable period prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with any changes, you should contact pkvip1 support to discuss your options, including account closure.

14. Contact, Complaints & NPC

14.1 Contacting pkvip1

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by pkvip1, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on pkvip1.cam — average response time 3–5 minutes;
• Email: [email protected] — please include "Privacy Request" or "Data Protection" in the subject line for routing to our DPO;
• Languages: English and Tagalog.

14.2 Right to Lodge a Complaint

If you are not satisfied with pkvip1's response to your privacy concern or believe that we are processing your personal data in a manner inconsistent with the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC). The NPC is the Philippine government authority responsible for overseeing data protection compliance. Information about lodging a complaint with the NPC is available through the official NPC website at privacy.gov.ph.